Privacy Policy for Tri Star Trinity Broadcast

This Privacy Policy explains how Tri Star Trinity Broadcast collects, uses, and protects information about visitors and customers. It applies to our WordPress.com website and online store, including our radio ministry content and WooCommerce-powered shop. It is written in plain language and is meant to be generally applicable. It is not legal advice.

1. Introduction and Who We Are

Tri Star Trinity Broadcast operates as both an informational radio ministry website and an online store. We share Christian radio content, resources, and related materials, and we offer products for purchase through our WooCommerce store.

Throughout this policy, when we say "we," "us," or "our," we are referring to Tri Star Trinity Broadcast as the site owner and operator.

This policy is mainly written with visitors and customers in the United States in mind, but it is intended to be understandable and useful for visitors from other locations as well.

2. What Information We Collect

The information we collect depends on how you interact with Tri Star Trinity Broadcast, such as browsing the site, listening to content, creating an account, making a purchase, or signing up for updates.

2.1 Account Information

When you create an account on our site or in our store, we may collect:

Name
Username
Email address
Password (stored in encrypted form by our platform)
Billing and shipping addresses
Basic profile details you choose to share (such as display name)

2.2 Contact Form Submissions

When you contact Tri Star Trinity Broadcast through contact forms, prayer request forms, or similar forms, we may collect:

Name
Email address
Phone number (if provided)
Message content and any other information you choose to include

2.3 Newsletter and Email Signups

If you sign up to receive newsletters, devotionals, broadcast updates, or other email communications (for example, through services like MailPoet or similar tools), we may collect:

Email address
Name (if provided)
Subscription preferences and interests
Information about whether you open, read, or click links in our emails (provided by the email service)

2.4 Forums, Comments, and Discussion Areas

If our site offers forums, comment sections, or discussion boards, and you choose to participate, we may collect:

Comments, posts, or messages you submit
Your display name or username
The time and date of your posts
Public profile information you choose to share

Please remember that information you post in public areas can be seen by others and may be indexed by search engines.

2.5 Order and Payment Information

When you place an order from the Tri Star Trinity Broadcast online store, we collect information needed to process and deliver your order, such as:

Name
Billing and shipping addresses
Email address
Phone number (if required for delivery or support)
Products ordered, order amounts, and order history
Any notes you include with your order

Payments are processed by third-party payment processors such as Stripe, PayPal, or WooCommerce Payments. When you make a payment, your payment card details are sent directly to these providers and are not stored in full on our servers. We may receive limited information from the payment processors, such as a confirmation of payment, the last few digits of your card, and the payment method type, to help us complete your order and keep records.

2.6 Technical and Usage Data

Like most websites, we and our service providers may automatically collect certain technical and usage information when you visit Tri Star Trinity Broadcast, such as:

IP address
Browser type and version
Device type and operating system
Pages visited and links clicked
Time and date of visits
Approximate location based on IP address
Referring pages or sources (for example, search engines or social media)

This information may be collected through WordPress.com tools, Jetpack, analytics services, or similar technologies.

2.7 Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies (such as web beacons and pixels) on the Tri Star Trinity Broadcast website. For more detail, see the "Cookies and Similar Technologies" section below.

2.8 User-Generated Content (Testimonies, Messages, and Submissions)

If you share testimonies, stories, prayer requests, messages, or other content with Tri Star Trinity Broadcast (for example, to be read on-air or displayed on the website), we collect the information you choose to submit, which may include:

Your name or preferred display name
Your location (if you choose to share it)
Your message or testimony content
Any media or attachments you upload

We may ask for your permission before sharing certain stories or testimonies publicly, and we may edit submissions for length, clarity, or sensitivity, while seeking to respect your meaning.

3. How We Use the Information

We use the information described above for purposes related to running and improving Tri Star Trinity Broadcast, providing our radio ministry content, and operating our online store. These purposes include:

Providing radio content and ministry resources – To share broadcasts, devotionals, updates, and related materials you request.
Operating our online store – To allow you to browse products, add items to your cart, create an account, and complete purchases.
Processing and shipping orders – To confirm your order, accept payment through third-party processors, prepare products, and arrange delivery.
Handling payments – To work with payment processors like Stripe, PayPal, or WooCommerce Payments in order to accept and manage payments securely.
Responding to messages – To reply to your questions, prayer requests, feedback, customer service needs, or technical support issues.
Sending newsletters and updates – If you sign up, to send you email newsletters, ministry updates, product news, and other communications you choose to receive.
Moderating forums and comments – To maintain a safe, respectful environment in comment sections, forums, and discussion areas, and to enforce our site rules.
Improving the site – To understand how visitors use Tri Star Trinity Broadcast, fix problems, analyze trends, and improve content, design, and features.
Personalizing content – To remember your preferences (for example, language, login status, or items in your cart) and show content that may be more relevant to you.
Protecting our rights and preventing abuse – To help detect and prevent fraud, spam, security incidents, or misuse of our site and services.
Complying with legal requirements – To keep records, meet tax and accounting obligations, and respond to lawful requests from authorities when required.

4. Legal Bases (Plain-Language Explanation)

Different privacy laws use different terms for when and how information may be used. While Tri Star Trinity Broadcast is not claiming full compliance with any specific law, it may be helpful to describe our main reasons for using your information in plain language:

Your consent – In some cases, we ask you clearly for permission before using your information (for example, when you sign up for newsletters or agree to certain cookies). You can usually withdraw this consent at any time by following the instructions provided (such as an unsubscribe link in emails).
Fulfilling a contract – When you place an order or create an account, we need to use your information to provide what you requested (for example, to process your payment, deliver your order, or manage your account).
Legitimate interests – We may use your information for reasons that help us run and improve Tri Star Trinity Broadcast in ways that we believe are reasonable and do not unfairly impact your privacy (for example, basic analytics, site security, or communicating with you about your account or similar offerings).
Legal obligations – We may need to keep certain information or share it when the law requires it (for example, for tax and accounting records, or to respond to lawful requests from authorities).

The specific legal basis for using your information can depend on your location and how you interact with our site.

5. Sharing of Information

Tri Star Trinity Broadcast does not sell your personal information to third parties for their own marketing. We do, however, share information with trusted service providers and in other limited situations as described below.

5.1 Service Providers and Partners

We may share your information with companies and individuals who help us operate our site and services, such as:

Payment processors (for example, Stripe, PayPal, WooCommerce Payments) – to process payments securely. These providers receive your payment details directly and handle them according to their own privacy and security practices.
Shipping and delivery providers – to deliver your orders to the correct address and provide tracking or delivery updates where available.
Email newsletter and communication services (for example, MailPoet, Jetpack, or similar services) – to manage email lists, send emails, and understand how our messages are used.
Hosting and platform providers (including WordPress.com and related Automattic services) – to host the Tri Star Trinity Broadcast website and store data.
Analytics and security services (for example, Jetpack, Akismet, or similar tools) – to analyze site usage, detect spam, and help protect the site from abuse and security threats.

These providers are allowed to use your information only as needed to perform services for Tri Star Trinity Broadcast or to meet their own legal obligations.

5.2 Legal Requirements and Safety

We may share information when we believe it is necessary to:

Comply with applicable laws, regulations, or legal processes
Respond to valid requests from law enforcement, courts, or public authorities
Protect the rights, property, or safety of Tri Star Trinity Broadcast, our users, or others
Detect, prevent, or address fraud, security, or technical issues

5.3 Business Changes

If Tri Star Trinity Broadcast is involved in a merger, partnership, reorganization, or similar change, information may be transferred as part of that process, subject to reasonable confidentiality protections and applicable law.

6. Cookies and Similar Technologies

Cookies are small text files stored on your device by your browser when you visit a website. They help websites remember your actions and preferences over time.

Tri Star Trinity Broadcast and our service providers may use cookies and similar technologies for purposes such as:

Essential and functional cookies – To make the site work properly, keep you logged in, remember your shopping cart, and provide basic features.
Preference cookies – To remember your choices, such as language settings or display preferences.
Analytics cookies – To help us understand how visitors use the site, which pages are popular, and where we can improve. These may be provided by third-party services like Jetpack or similar analytics tools.

Some third parties may also set cookies or similar technologies through our site, for example to provide embedded content, media players, social sharing tools, or payment services. These third parties have their own privacy and cookie practices.

Managing cookies: You can usually set your browser to refuse cookies, to delete cookies, or to alert you when cookies are being sent. The exact steps depend on your browser and device. If you block or delete cookies, some features of Tri Star Trinity Broadcast (including the online store or account features) may not work properly.

7. Data Retention

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or allowed by law. The exact time can vary based on the type of information and our reasons for keeping it. In general:

Account information – Kept while your account is active and for a reasonable period afterward, in case you return or to maintain records. We may also keep limited information as needed for security, fraud prevention, or legal obligations.
Order and transaction records – Typically kept for several years to meet tax, accounting, and business recordkeeping requirements.
Contact form messages and customer service records – Kept for as long as needed to respond to you and for a reasonable period afterward for follow-up, quality, and recordkeeping.
Newsletter and email subscription data – Kept while you remain subscribed. If you unsubscribe, we may keep a record of your request so we do not send you further marketing emails.
Forum posts, comments, and testimonies – Kept as part of the site content for as long as the content is relevant and we continue to host it, unless you request removal and we are able to honor that request.
Technical and analytics data – Kept for varying periods depending on the service, usually for a shorter time that allows us to analyze usage and maintain security.

When information is no longer needed, we aim to remove it or de-identify it within a reasonable time, taking into account backups and technical limitations.

8. Security Measures

Tri Star Trinity Broadcast uses reasonable physical, technical, and organizational measures to help protect personal information against loss, misuse, and unauthorized access. Examples include using reputable hosting and payment providers, using secure connections where appropriate, and limiting access to information to those who need it.

No website or online service can guarantee complete security. While we work to protect your information, we cannot promise that unauthorized access, hacking, data loss, or other incidents will never occur.

9. Children's Privacy

Tri Star Trinity Broadcast is a family-friendly ministry. However, our website and online store are primarily directed to adults.

We do not knowingly collect personal information from children in violation of applicable laws. Accounts, purchases, and online forms should be completed by adults or with the involvement and consent of a parent or legal guardian.

If you believe that a child has provided personal information to Tri Star Trinity Broadcast without appropriate consent, please contact us using the details below so we can review and take reasonable steps to address the situation.

10. International Visitors

Tri Star Trinity Broadcast is based on a platform that may process data in multiple locations. If you visit our site from outside the United States, please be aware that your information may be transferred to, stored in, or processed in the United States or other countries that may have different data protection laws than your home country.

By using the site or providing information to us, you understand that your information may be handled in this way. We aim to handle all personal information in line with this Privacy Policy, regardless of where it is processed.

11. Your Rights and Choices

Depending on your location and local laws, you may have certain rights related to your personal information. Even where specific legal rights are not guaranteed, Tri Star Trinity Broadcast seeks to offer reasonable choices, including:

Access and updates – If you have an account, you can often review and update certain information by logging into your account settings. You may also contact us if you would like to ask what information we hold about you.
Corrections – If you believe that some of your information is inaccurate or incomplete, you can ask us to correct or update it where reasonable.
Deletion – In some cases, you may request that we delete certain information. We will review such requests and act where we can, taking into account legal and business recordkeeping needs.
Marketing choices – You can opt out of marketing emails from Tri Star Trinity Broadcast by following the unsubscribe link in the emails or by contacting us directly. We may still send you non-marketing messages, such as order confirmations or important notices about your account.
Cookie settings – You can manage cookies through your browser settings and, where available, through cookie controls on our site. Blocking some cookies may impact certain site features.

If you contact us about your rights or choices, we may need to confirm your identity before responding, to help protect your information.

12. Links to Other Websites and Embedded Content

The Tri Star Trinity Broadcast website may contain links to other websites or services that we do not control. It may also include embedded content, such as audio or video players, social media feeds, or tools provided by third parties.

When you interact with these third-party sites or embedded services, their own privacy policies and practices will apply. We encourage you to review the privacy policies of any external sites or services you visit or use.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our site, our services, or applicable laws. When we make changes, we will post the updated policy on the Tri Star Trinity Broadcast website and adjust the effective date if appropriate.

Your continued use of the site after any changes are posted means you accept the updated policy, as far as allowed by applicable law.

14. Contact Information

If you have questions or concerns about this Privacy Policy or how Tri Star Trinity Broadcast handles personal information, you can contact us using the details below:

Email: [Insert contact email for Tri Star Trinity Broadcast]
Mailing address: [Insert mailing address for Tri Star Trinity Broadcast]
Phone (optional): [Insert contact phone number]
Online contact form: [Insert link or instructions, if available]

Informational Disclaimer

This Privacy Policy for Tri Star Trinity Broadcast is provided for general information only. It does not create a lawyer–client relationship and is not a substitute for legal advice. Because privacy laws and requirements can vary by location and change over time, the site owner should review this policy with a qualified legal professional to confirm that it is appropriate for their specific situation and use.